Leading International bank creates seamless omnichannel customer experience

Leading International bank creates seamless omnichannel customer experience Learn how India’s second-largest private bank scaled up its contact center operations by implementing a centralized, multichannel list and campaign management platform, capable of handling 1.5 million outbound calls per day. Please complete this form to download the eBook: First name Last name Phone number Company name […]

Leading international bank in the UAE provides intelligent self-service

Leading international bank in the UAE provides intelligent self-service Learn how one of the fastest-growing international banks in the UAE deployed Servion’s DTMF-based intelligent self-service application, coupled with multi-lingual support, caller identification, and SMS messaging system, to update its legacy solution and offer personalized outbound communication to its customers. Please complete this form to download […]

Leading Contact Center ISV improves customer satisfaction with a new chat solution

Leading Contact Center ISV improves customer satisfaction with a new chat solution Learn how we designed and built a new, user-friendly, multi-browser chat application with rich UI for leading contact center. Please complete this form to download the eBook: First name Last name Phone number Company name Your email

Delivering CX Excellence with Analytics-Driven Quality

Delivering CX Excellence with Analytics-Driven Quality Watch now to know how organizations are required to adopt analytics and automation into these QM processes to drive efficiency in leveraging omni-channel interactions, and identifying the ones that matter for quality improvements. Please complete this form to download the eBook: First name Last name Phone number Company name […]

Leading MNC bank improves customer experience

Leading MNC bank improves customer experience Learn how a leading MNC bank improved customer experience by implementing Calabrio Quality Management. Please complete this form to download the eBook: First name Last name Phone number Company name Your email

A global customer journey enterprise enhances data processing for quick decision-making

A global customer journey enterprise enhances data processing for quick decision-making Download this case study to learn how a pioneer in Customer Journey Management using its CJM suite to integrate novel data science methodologies with traditional data analytics, enhanced data processing for quick decision-making, and world-class customer experience. Please complete this form to download the […]

Leading private lender builds a reliable, in-house contact center for better CX

Leading private lender builds a reliable, in-house contact center for better CX Download this case study to learn how an upcoming banking and financial services company that offers world-class banking products and services to India’s urban, semi-urban, and rural customers has built a reliable, in-house contact center for shifting from outsourced to in-house for better […]

The largest outpatient medical imaging provider stabilizes CX with 100% uptime and significantly low call wait time

The largest outpatient medical imaging provider stabilizes CX with 100% uptime and significantly low call wait time Download this case study to learn how the largest independent outpatient medical imaging provider, which uses the newest, most advanced diagnostic imaging technologies and has 147 sites across 11 states and nearly 200 subspecialty-trained radiologists, stabilized CX with […]

Leading UAE retailer improves Genesys Cloud Contact Center stability with Bell Managed Services

Leading UAE retailer improves Genesys Cloud Contact Center stability with Bell Managed Services Download this case study to learn how a leading, privately held luxury goods retailer and distributor in UAE improved Genesys Cloud Contact Center stability, reliability, and uninterrupted contact center operations with Bell Managed Services. Please complete this form to download the eBook: […]

Application re-engineering and migration to the cloud to improve scalability and customer experience

Application re-engineering and migration to the cloud to improve scalability and customer experience Download this case study to learn how the US’s top credit card provider, which was using 20-year-old monolithic applications with numerous business and tech-related challenges related to scalability, agility, dependency, testability, maintainability, elasticity, and cost, has successfully migrated from its legacy platform […]