Automated self-service technologies have been revolutionizing contact centers ever since the global COVID-19 pandemic. They take the pressure off your strained agent workforces in handling the massive influx of calls by allowing customers to swiftly find answers on their own and get quick responses to their common requests. Meanwhile, your agents can creatively handle tasks that may need a more human touch. That’s why most enterprises prefer self-service over human interaction.
Servion focuses on designing and deploying intelligent IVRs and chatbot solutions that leverage AI technology and ensures no wait time, instant resolution, and skill-based routing agents only when needed. Servion works with leading AI technology companies, including AWS, Google, and Nuance. We help businesses with digital transformation initiatives by designing and deploying the most innovative AI-powered self-service solutions that ensure exceptional customer experiences.
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