Workforce optimization

US-based call recording platform provider reengineers its product for seamless WFM – Success Story

US-based call recording platform provider reengineers its product for seamless WFM – Success Story Learn how a leading US-based recording and quality monitoring solutions provider for contact centers reengineered its call recording product with a modern, responsive UI for better cross-browser and platform compatibility, productivity, and workflow automation. Please complete this form to download the […]

World’s largest IT service firm achieves optimum performance with Bell’s globally distributed WFM solutions – Success Story

World’s largest IT service firm achieves optimum performance with Bell’s globally distributed WFM solutions – Success Story Learn how the largest customer-centric technology and services firm achieved optimal workforce performance and efficiency by deploying a globally distributed workforce management solution in eight different sites across Asia, Europe, and America. Please complete this form to download […]

A leading Florida-based BPO redefines Workforce Management with Verint

A leading Florida-based BPO redefines Workforce Management with Verint Learn how a leading Florida-based BPO with an impressive portfolio of clients, including Fortune 500 companies, spanning various industries, government agencies, and public sector clients, redefined their Workforce Management with Verint. Download this case study now. Please complete this form to download the eBook: First name […]