Today, enterprises must offer their customers multiple digital channels to interact with them. Although enabling digital channels allows enterprises to better connect with their increasingly demanding customers, it also adds to the complexity of integrating voice with customer care applications. This often results in costly and time-consuming upgrades.
Servion helps enterprises bridge the gap between their contact center platforms, CRM platforms, and other digital channels with custom-built CRM Connectors. They seamlessly integrate information and workflows across departments. Servion’s CRM Connectors help contact center agents with a 360-degree view of the customer, that empowers them to deliver a better customer experience. Our CRM Connectors can easily be customized to integrate between leading contact center platforms, CRM platforms, digital channels, and more applications.
Bell’s readily available CRM Connectors seamlessly integrates your contact centers with CRM applications, digital channels, and other applications to enable contact center agents with a 360-degree view of the customer. Our CRM Connectors will provide all information required by the agents to handle their interactions with customers.
Bellns CRM Connectors improves agent experience by allowing them to handle interactions, manage their state, and operate within the same interface. This easy-to-implement and simple-to-maintain connector acts as the single routing engine for all customer interactions.
With all information made available to the contact center agents on the CRM interface, customer requests are processed faster which reduces average handle time for every interaction.
Our readily available CRM Connectors for leading contact center platforms and CRMs can easily be customized to suit organization-specific needs and deployed quickly with lower implementation costs.
Leading Contact Center ISV improves customer satisfaction with a new chat solution
A leading International bank creates seamless omnichannel customer experience
Leading US travel agency handles spike in call volumes by deploying a pre-emptive IVR solution
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