Genesys - bellns.com

TAP INTO THE POWER OF GENESYS AND DELIVER AI-POWERED, PERSONALIZED EXPERIENCES

Multicloud environments with omnichannel capabilities are emerging as strategic platforms for driving innovation and delivering empathetic customer experience at scale in today’s highly crowded CX marketplace. Thousands of businesses worldwide look for that easy, all-in-one, multicloud contact center solution to deliver seamless customer experience, enterprise-grade communications, collaboration, and contact center management.

As a Genesys partner, Servion leverages the power of the Genesys technology ecosystem, combined with our expertise and proven methodology, to help clients build a world-class, future-proof CX platform and maintain genuinely engaging and effective contact center environments. As a leading cloud-based contact center solution provider, Genesys provides the best-of-the-breed contact center platform to drive exceptional customer experiences for organizations of any size, from small and midsize organizations to large corporations.

EXPLORE THE FULL RANGE OF SOLUTIONS

Bellns is an end-to-end service provider that provides consulting services, implementation, migration, integration, and managed services across Genesys contact center solutions covering contact center software, omnichannel CX, routing, chatbots, voice bots, application integration, workforce engagement, reporting, and analytics.

SERVION IS AN END-TO-END SERVICES PROVIDER THAT COVERS CONSULTING SERVICES, IMPLEMENTATION, INTEGRATION, AND MANAGED SERVICES ACROSS A VAST ARRAY OF GENESYS SOLUTIONS, INCLUDING CLOUD CONTACT CENTER, WORKFORCE OPTIMIZATION, AND AUTOMATION AND ANALYTICS.

Our CX experts will perform an exhaustive review of your existing operational KPIs, workflows, processes, technologies and map them to your business goals and strategic roadmap. Based on the study, they will develop optimization strategies, identify improvement opportunities and technology recommendations that will help meet your business objectives.

Consulting-services

Conversational IVRs or Voicebots use natural language processing and machine learning to understand the context of customers’ speech and enables dynamic and hassle-free experiences.

Voicebots

Implementation & Integration Services

Bellns trained and certified team will leverage unique methodologies, tools, and an agile approach to quickly deploy or migrate from your current contact enter platform to the Genesys contact center solution. bellns superior system integration capabilities will also ensure that your existing enterprise applications, including CRMs, SharePoint portals, customer portals, and more to the Genesys contact center solution.

We offer the support you need to keep your contact center running at peak performance. As an experienced managed services provider for Genesys, Servion offers 24×7 end-to-end proactive managed services that include service requests, Level 1 and level 2 troubleshooting incidents, and value-added services.