Contact center components that are covered in the end-to-end testing and CX assurance solution

voice quality

Automated voice quality testing and monitoring solution for work-from- home environment that empowers managers to identify and resolve quality issues that plague home networks to ensure a high-quality

interactive voice responce(IVR)

Test and monitor Interactive Voice Response (IVR) performance to dentify and resolve issues that could impact CX

Screen pop and CTI

Evaluate whether customer data was attached to the call and if the screen-pop displays the necessary information to help the agent expedite the customer's inquiry.

Outbound dialers

ensures your outbound dialing programs are delivered with the ame high quality as your inbound communications.

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