EMPOWERING AGENTS WITH THE INFORMATION THAT MATTERS

Agents spend more than 40% of their time to look-up the right information from numerous back-end systems to answer customer queries which results in long wait times and dissatisfied customers. Organizations will need to integrate their CRMs, enterprise applications, multi-channel communications to allow agents to have a 360° view of customer data to provide seamless customer experience.

Bellns has built ServDesk, a fully customizable agent desktop for Amazon Connect that unifies all your communication channels, contacts, and customer information in a single desktop interface to provide more personalized and efficient interactions. ServDesk enables the agents to proactively support your customers, rather than figuring out who the caller is and what the call is regarding. They can manage inbound calls, outbound calls, direct messages, and emails in a single pane view to create a seamless customer experience. This keeps things simple for agents to increase their efficiency and productivity.

 

BENEFITS

BellnsDesk unifies all your communication channels, contacts, and customer information in a single interface to provide more personalized and efficient interactions.

360° View of Customers

Agents are empowered to the right information with the seamless integration that ServDesk offers. This results in improved first call resolutions and lower wait times.

Improved First Call Resolution

BellnsDesk empowers agents to provide instant answers to customer queries, that enables uninterrupted and hassle-free customer experience

Enhanced Customer Experience

By registering, you agree to the processing of your personal data by Bellns as described in the privacy policy

©2024. BELL NETWORKS PRIVATE LIMITED. All Rights Reserved.